Ed visited with Dave Sullivan host of The Roofer Show Podcast and talked about how you can increase profits and decrease stress when you provide a better customer experience for your clients. Always an important topic, perhaps now more than ever when the sand is consistently shifting under our feet. Give this Pod a listen—you'll be glad you did.
What you’ll hear in this episode:
Why the customer looks at things differently than the contractor
Ed’s background as “The Zen Builder”—and where the nickname came from
Ed’s focus: dealing with homeowners and reducing conflict within the construction process
Why it’s the PROCESS and not the PRODUCT that causes grief
Different types of clients that are hard to work with
Clients to be avoided
Why it all comes down to the process
How to educate the client about what to expect
The “prototype concept”
“How you finish the job is what the homeowner will remember.”
Keys to marketing
The benefits of a Mastermind group in addition to coaching
Ed’s work with Dream Business Coaching
Listen to the podcast below: